1. Our sessions are offered by advance booking, either individually or as part of a package. Payment confirms your place and time. Once confirmed, the booking is valid unless canceled according to our guidelines. We aim to make this process smooth and fair.

2. Cancellations must be submitted at least 24 hours before the class start time. Late cancellations are not eligible for a refund but may be rescheduled. We value your time and ask for mutual respect in planning. This policy helps us manage availability for others.

3. Instructors may occasionally need to cancel a class due to unforeseen circumstances. In such cases, a full refund or rescheduling option will be provided. You will be informed as early as possible. We strive to minimize disruptions.

4. Refunds are not issued for missed sessions without prior notice. If you miss a session unexpectedly, we offer one reschedule per month as a courtesy. This ensures fairness while still offering flexibility. Please contact us as soon as possible.

5. Refunds for prepaid packages may be considered in special cases with valid reasoning. Requests are reviewed individually, and we aim to respond within 5 business days. Approved refunds will be returned via the original method of payment. Partial refunds may apply based on usage.

6. Online classes are non-refundable once accessed or streamed. Access logs are reviewed for fairness in evaluation. We encourage reviewing the class info before booking. Technical issues on our side will be compensated accordingly.

7. Gift vouchers and promotional credits are non-refundable and non-exchangeable for cash. They must be used within the validity period stated at the time of issue. Extensions may be granted case-by-case. Please contact us for assistance.

8. Questions or refund-related requests are always welcome. Our team is here to make the process simple and respectful. Please provide your name, booking date, and preferred outcome when writing to us. Contact information is below.

Contact:
📧 info@icelluste.com
📍 South Perth, Western Australia 6151
📞 +61 497 152 142